FAQ
Frequently Asked Questions
Q: How long will it take to receive my order?
A: Each piece is handmade to order, so please allow 2–3 weeks for production plus 3–5 business days for shipping. If your order is ready sooner, I’ll ship it right away.
Q: Do you offer free shipping?
A: Yes! I offer free shipping on all U.S. orders over $150. Orders under $150 ship at a flat rate of $15.
Q: Do you ship internationally?
A: At this time, I only ship within the United States.
Q: How are items packaged for shipping?
A: Every piece is carefully wrapped with protective padding and boxed securely to ensure your ceramics arrive safely.
Q: What if my order arrives damaged?
A: If your item arrives damaged, please contact me within 3 days with a photo of the damage. I’ll make sure to take care of it right away.
Q: What if my piece isn’t exactly how I expected?
A: Because each piece is handmade and one of a kind, slight variations in shape, glaze, and lettering are part of their charm. For my notepaper ceramics, I handwrite each note, so every piece has its own personality. Since everything is made to order, I can’t accept returns due to style or visual differences. However, if there’s ever an issue with quality or shipping damage, reach out within 3 days and I’ll make it right.